Refund policy

In the event of cancellation of the Order:

The Buyer's Order will be reimbursed for the price or products not available as soon as possible and, at the latest, within thirty days of notification of the unavailability. The refund will be made by the same means that the buyer used to pay for his order.

The Customer exercising his right of withdrawal under the conditions provided for in this article in terms of time and methods of returning products, may obtain a refund for his returned order, in accordance with Article L221-24 of the Consumer Code. The reimbursement will be made according to the means of payment used for the initial transaction, unless the Customer expressly agrees for another means of reimbursement.

In the event of a defect in a product purchased on this site, customers have, in accordance with the provisions of the Civil Code in terms of the legal guarantee against hidden defects, a period of two years from the date of discovery of the defect for request the exchange or refund, and, in application of article L211-5 of the consumer code they will have a period of two years from receipt of said product to request an exchange or refund , in the event that the goods delivered do not comply with the meaning given to this word by the aforementioned article.

In order to exercise one of these rights, it is their responsibility to return the package to the address of the company's head office: L'ŒIL DE TOKYO 14 rue de l'Ancienne Comédie 75006 Paris, accompanied by an explanatory letter requesting either refund or exchange. The cost of sending the package, in the latter case only, will then be reimbursed to the customer by check or by bank transfer, within a maximum period of thirty days. 

Return of a package returned by the delivery person 

This section concerns the return procedures for packages returned by our partner carrier to L'ŒIL DE TOKYO head office following a problem encountered during delivery due to a lack of information provided by the recipient (generally the absence of the recipient's name on his mailbox, preventing the delivery person from leaving a calling card at the time of delivery).

In this case, the delivery costs associated with the re-shipment of the package will this time be borne by the customer.

Another question regarding our refund policy?

If your question has not been answered in the above article, please let us know at the following e-mail address: contact@loeildetokyo.fr. 

Lola and her team will get back to you as soon as possible.